Refund Policy

We value our customers and strive to ensure satisfaction with every purchase. If you are not fully satisfied with your order, you may request a refund or exchange under the terms outlined below.

Eligibility for Refunds and Returns

You have 14 days from the date of delivery to request a return or refund.
The item must be unused, in its original packaging, and in the same condition that you received it.
Proof of purchase (invoice or receipt) is required to complete your return.
Non-Refundable Situations Customized or special-order items.
Products damaged due to misuse, negligence, or improper installation.
Any item returned after the 14-day window.

Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days. The period may take longer due to circumstances beyond our control, but this occurs only in very rare cases.

Exchanges
We only replace items if they are defective or damaged upon delivery. If you need an exchange for the same product, contact our support team at info@evision-electric.com.

Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact us at info@evision-electric.com.

Shipping
Please do not send the product back to the manufacturer. It must be sent to our address, You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please see, we cannot guarantee that we will receive your returned item.

Return Shipping
Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped. Shipping costs are non-refundable.

Contact
For any information please contact us at info@evision-electric.com